Booking Terms & Conditions

Booking Conditions

Quickrooms.com is a trading name of Personalised Travel Services (PTS) (Company registration number 03857127) Glendale House, Glendale Business Park, Sandycroft, Nr Chester, CH5 2DL

For the avoidance of doubt, Quickrooms is a trading name of Quick Rooms Limited Company Registration Number 03857127. This site is operated and controlled by Quick Rooms Ltd. References to "Quickrooms", "our", "we or "us" refer and directly relate to Quick Rooms Ltd. In all cases Quick rooms act as agent and not principal for any bookings made via this site. Furthermore it should be noted that in some cases Quick Rooms Ltd may act only as booking agent on behalf of accommodation owners and therefore, your contract may be made directly with them. In these cases, once the contract is made, the accommodation owner is responsible to you in order to provide you with what you have booked and you are responsible to pay for it, in each case subject to these booking conditions, and any other terms and conditions specific to that particular accommodation. You warrant that you are at least 18 years of age. (You must be 21 years of age to check into Las Vegas hotels). Please note, passport, visa and health requirements are your sole responsibility. By accepting our terms and conditions, should you book any travel related products on our web site, you are automatically bound by these terms and conditions. Each country has its own entry requirements. It is your responsibility to make sure that you have and carry with you the necessary documentation i.e. valid passport and visa (where applicable). Except as otherwise provided in these booking terms and conditions, your statutory rights are not affected.

HOW TO BOOK

Bookings will be confirmed, subject to availability and authorisation of full payment via Credit or Debit card.

Payment excludes insurance premiums.

All hotel reservations, unless indicated as “immediate” are subject to availability at the time of request. All travel products provided herewith should be used as a guideline only and are subject to change. Quickrooms cannot guarantee confirmation for your reservations without prepayment. The “Travel Voucher” will be issued only after receiving the complete payment for the reservations.

BOOKING A ROOM FOR EARLY ARRIVAL OR LATE DEPARTURE

Generally, your accommodation will be available between approximately noon and 3 pm on the date of arrival and is to be vacated between 10 am and noon on the date of departure, irrespective of your arrival or departure times and unless we have stated otherwise. Should you wish your room to be ready prior to this time frame on your day of arrival or available after 10 am for an afternoon or evening departure, it may be possible to reserve the room at the time booking however this will be on a “subject to request” basis. Should we not be able to accommodate your request, you may also ask at reception (if applicable) on your date of arrival or at any time during your stay.

PASSPORTS/VISAS/HEALTH

British Citizens will need a full 10 year passport to travel to the destinations we feature and are generally required to have 6 months remaining on it after the date of return. Some destinations also require visas. We will be happy to advise you at the time of booking. If you or any member of your party is not a British or EU citizen or holds a non British/EU passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, costs, surcharges or other financial penalty being imposed on or incurred by us or we incur any expense as a result, you will be responsible for reimbursing us accordingly.

You should contact your GP or a specialist vaccination centre for details of the health precautions you will need to take prior to departure. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form E111 (details in leaflet T6 referred to above) prior to departure.

HOLIDAY SEASONS

Most of the destinations we feature/advertise are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of uncrowded beaches and more personal attention from staff. At this time it may be necessary for establishments to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak period’s establishment’s often experience full occupancy which may result in a livelier atmosphere and slower service.

PUBLIC HOLIDAYS

Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Muslim countries, may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into consideration when selecting your departure date. We will be happy to advise you at the time of booking and / or for additional information, please consult libraries, tourist offices, the internet etc

OTHER GUESTS

Many establishments, especially in cities and major beach resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The accommodation we feature, is often shared with guests from many other countries with different cultures and customs and therefore, we have no control over the acceptance of bookings at the accommodation we feature other than our own. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you.

MEALS

Meals if included, are based on table d’hote menus, or a meal voucher system unless specified otherwise. Holidays which include main meals generally commence with dinner on the day of arrival at your accommodation, terminating with breakfast (on half board) or lunch (on full board) on the day of departure. No refunds on meals “not taken” can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hote menu and cannot be guaranteed. We would therefore strongly suggest that anyone with special requirements takes a holiday where no meals (or only breakfast) is included and simply buys the most acceptable dishes from restaurants available locally. In some cases you may find the cost of the meal cheaper however, we regret that it will not be possible to refund the difference. If you have paid a” half board” supplement, it may be possible at some establishments to ask for a credit from the table d’hote dinner to be used against a meal in an a la carte restaurant (within the same accommodation). Please note, if you book accommodation on an “allinclusive” basis, accommodations differ in their “allinclusive” offerings and this will be detailed to you at the time of booking. Assumptions should not be made that accommodations booked on this basis will include for example “branded” spirits i.e. they may offer local alternatives.

IF YOU ARE DISABLED

We are happy to give you advice and to assist you in choosing a holiday that will meet your requirements. However, because of the nature of destinations, many lack even the simplest facilities such as ramps for wheelchairs, lifts etc. Therefore in order to assist, we must at the time of booking be provided with full details in writing regarding your disability and any special requirements as a result of this. Where applicable, an appropriate medical form will be sent to you for this purpose and once returned will be passed onto your Airline and/or Accommodation Supplier.

OUR STAFF

We pride ourselves on the quality and friendly professionalism of our staff. In our search to continually try and improve our level of service, we are committed to ongoing training, part of which may sometimes involve the recording of phone calls mainly in the case of telephone bookings.

Online Bookings

Due to the fact that we are a UK based company we contract for the UK market only. If you are a Non-UK Resident or Non-UK passport holder, you may be liable upon check-in/check-out for additional charges. Quickrooms accepts no liability for any additional charges that may be charged in this regard.

By clicking to book a hotel and entering your personal and payment details on our website, you are making an offer to purchase the product. At this point we immediately contact the hotel supplier for whom we are acting as a travel agent. Each supplier will still require a short period of time to check to see if your chosen accommodation is still available. Although the email confirmation sent to you is NOT contractual acceptance of our ability to arrange this product, it is an acknowledgement that we have received your offer, and should the product be available as detailed on our website you have entered into a legally binding agreement to purchase this product.

Once we have received confirmation from the hotel supplier, we will contact you via email and/or telephone to let you know that the holiday has been booked. The contract is formed when we have received your booking reference number from the hotel supplier. Please note that once your booking has been confirmed to us, you can only cancel the holiday in accordance with the relevant terms and conditions which may impose cancellation charges. Equally you may also be subject to our cancellation charges to cover our administration costs. Unless otherwise stated, transfers are excluded from online bookings.

Customers should also note that each booking is treated separately on our online booking system. If larger groups want to be sure of sufficient availability for any flights / hotels they should call our call centre. If two parts of the same group book online on two separate bookings and the holiday availability expires between the two bookings we regret therefore that we are unable to cancel the first booked holiday without applying cancellation charges as levied upon us by the tour operators

CHANGES OR ADDITIONS TO YOUR HOLIDAY

If you wish to change any part of your holiday arrangements after the invoice has been issued, we will do our utmost to make that change, however, we would like to advise you that it may not always be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to an administration charge which will be notified to you at that time together with any costs or charges incurred or imposed by any of our suppliers. You should be aware that there may be extra charges applicable dependent on the change you make.

All amendments unless made online (where available), will be chargeable at £20 per amendment.

An amendment will be classed as :

  • Change to Name
  • Change to Date of Travel
  • Change to Room Type (including number of passengers change)
  • Change to Board Basis
  • Change to Duration of stay

PAYMENT

After your booking is accepted and where applicable a deposit received, an email will be sent to you detailing the total cost due. Full payment is due not less than 6 weeks prior to departure. If you do not make all payments in full and on time, we reserve the right to cancel your booking and cancellation charges will apply. If you make a booking within 6 weeks of your departure date, you must pay the full cost of your holiday at the time of booking.

All of our prices are given in GBP £’s sterling and payment will be taken from your payment card in this currency. If you choose to view the rate in a different currency, this is only an estimate and payment will always be taken in GBP £’s sterling and exchanged at your banks/payment providers exchange rate.

INSURANCE

As a condition of booking every customer who travels must have adequate insurance cover.

IF YOU CHANGE YOUR BOOKING

Should you wish to alter your booking after it has been confirmed, a charge may be levied each time a change is made. You will also be required to pay any difference in price if the revised travel itinerary is a higher price. Fax and other communication charges may also be levied.

CANCELLATIONS

Notice of cancellation must be made in writing direct with us by the lead name on the booking. The cancellation will become effective from the date we receive your cancellation notice. The cancellation charge will be levied by the amount indicated when you made your booking or by viewing the “mybookings” section of our website thereafter.

Cancellation fees are not applicable for Group Bookings where a non refundable deposit is required in order to hold the reservation once an invoice is issued and full payment must be received six weeks prior to departure after which time no refund can be made

Any curtailment of a booking will be treated as a cancellation.If a cancellation is caused by force majeure, the client is liable for all expenses incurred on their behalf. All clients are strongly advised to take adequate travel insurance which includes sufficient cover in the event of a cancellation.

Cancellation charges may apply:

In the event you cancel your booking you will be liable for the relevant cancellation charges as per the supplier’s terms and conditions. All cancellations will also incur an administration fee of £25 per booking.

Cancellation or change of your booking by the supplier:

If there is a change to or cancellation of your booking we will forward to you any compensation that is offered by the supplier. As agent for the supplier(s) we do not accept any liability in respect of changes of this nature.

BUILDING AND DEVELOPMENT WORK

Many accommodations and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible travel agent, it is important to us that you are aware of any significant building /refurbishment work that may be going on during your stay. General refurbishment at these establishments are necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.

ACCURACY OF DESCRIPTIONS

Every effort has been made to ensure the accuracy of descriptions and facilities. However, there may be occasions when an advertised facility is withdrawn. Whenever possible you will be advised of any such changes as soon as possible, provided we have been advised. Where it is stated that hotels have nightclubs, discos, entertainment, or provide facilities such as tennis courts, the hotel may make charges and equipment is not always provided. The provision of such facilities may be limited from time to time. Outdoor activities may be subject to weather conditions and, on occasion’s sufficient numbers. Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given property. The criteria applied within each country will vary depending on specific requirements and Quickrooms cannot be held responsible for acts, errors or omissions describing any accommodation or other service provided.

Please note that any hotel offer including free night offers, upgrades to rooms or board basis as described is subject to availability and can be withdrawn at any time.

All offers are subject to the relevant suppliers terms and conditions

INDEMNITY

When you book accommodation through Quickrooms.com, you accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. Furthermore, the accommodation owner nor Quickrooms.com shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of us terminating your booking, in accordance with this paragraph. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against the accommodation owner. Finally, you are also liable to make a reimbursement to the accommodation provider for any damage caused, before you end your stay.

COMPLAINTS

If you have a complaint during your stay you must immediately bring it to the attention of the establishment in which you are staying who will do their best to rectify the situation. If you still remain dissatisfied, there is a contact number on your voucher which must be called in order to give the supplier the chance to resolve the situation. Failure to do this will invalidate any claim that you may wish to take up with us upon your return. Any complaint must be made in writing to us with 21 days of return from your stay. We act as Agent for the suppliers(s) concerned and therefore cannot accept any liability for your arrangements. In our capacity as Agent we will assist you in resolving a complaint in relation to any arrangements provided.

ACCOMMODATION

In many establishments, especially beach resorts ‘insects’ in the rooms (i.e. cockroaches etc) are almost inevitable. It should by no means be taken as a sign of dirtiness, simply as a fact of life in these destinations. Furthermore, views from some accommodation may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.

WATER/ELECTRICAL SUPPLIES

In many of the less sophisticated destinations we feature the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Establishments do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.

WATERSPORTS AND OTHER ACTIVITIES

Many establishments offer water sports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guests safety. You should also ensure that you are adequately insured prior to venturing into such activities.

BEHAVIOUR

Most people go on holiday for rest and relaxation, so if in the opinion of any airline pilot, accommodation owner /manager, tour leader or any other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, your holiday may be terminated and you accept full responsibility for your actions or those within your party.

LOST ITEMS

If you lose any personal items whilst on holiday, please obtain a written report from the local representative (where applicable), or police, to help with any insurance claim on your return.

PRIVACY STATEMENT

Our privacy /security statement and Terms & Conditions may be viewed via our web site and are incorporated into these terms.

LAWS AND JURISDICTION

The contract and all matters arising from it are governed by English Law and subject to the jurisdiction of the courts of England and Wales.

DEPOSITS

Deposits only applicable to bookings made more than 6 weeks prior to departure. Full amount to be paid 6 weeks prior to departure.